====== Résumé ====== ===== About ===== I have led the build and launch of several new Amazon Web Services (AWS) new regions, Availability Zones and transit centers in the Asia-Pacific. I love working in the Network Infrastructure and server space, as well as more generally electronics. In my spare time, I run several services on my homelab, including a Linux mirror and my website, design circuits and make things, and I am a licensed radio ham! ===== Work Experience ===== ==== Technical Project Manager at Terrabit Networks Pte. Ltd. ==== **May 2024 - Present** * Technical Project Manager for transmission projects ==== Bus Captain at SBS Transit ==== **Apr 2023 - Apr 2024** * Drive buses safely and adhere to the schedule and authorized route of the service * Fare collection and ticket issuance * Render assistance to passengers * Bus upkeep and garaging * Qualified bus models: [[https://landtransportguru.net/scania-k230ub/|Scania K230UB]], [[https://landtransportguru.net/mercedes-benz-citaro/|Mercedes-Benz Citaro]], [[https://landtransportguru.net/man-a22/|MAN NL323F (A22)]] * Qualified bus services: [[https://www.sbstransit.com.sg/Service/BusService?ServiceType=Basic&ServiceNo=120|120]], [[https://www.sbstransit.com.sg/Service/BusService?ServiceType=Basic&ServiceNo=160|160]], 160M, [[https://www.sbstransit.com.sg/Service/BusService?ServiceType=Basic&ServiceNo=993|993]] ==== Network Project Lead at Amazon Web Services ==== **Dec 2017 - Feb 2023 · 5 years, 3 months** Built and launched several new Amazon Web Services Availability Zones in Asia-Pacific and around the world, including: * 2022: [[https://aws.amazon.com/blogs/aws/now-open-the-30th-aws-region-asia-pacific-hyderabad-region-in-india/|Amazon Web Services Hyderabad Region]] - region build lead * 2021: [[https://aws.amazon.com/blogs/aws/aws-asia-pacific-osaka-region-now-open-to-all-with-three-azs-more-services/|Amazon Web Services Osaka Region]] - region build lead * 2019: [[https://aws.amazon.com/blogs/aws/now-open-aws-asia-pacific-hong-kong-region/|Amazon Web Services Hong Kong Region]] - build lead for an availability zone Other Projects: * Team Wiki writing/re-write * Process improvements and automation initiatives * Amazon Web Services North Virginia Region * New datacenter Network Early Access build - Network Technician I worked closely with project managers and network engineers to effectively deliver on tight timelines, while keeping stakeholders up-to-date through ticketing and project management tools, and creating streamlined, repeatable deployment processes. I also worked with local infrastructure teams to ensure all network infrastructure is handed over to their satisfaction and all defects documented and resolved where possible. ==== Network Technician at Amazon Web Services ==== **May 2015 - Dec 2017 · 2 years, 8 months** Scaled the Amazon.com and Amazon Web Services network in existing regions, and also launched several new Availability Zones in Asia-Pacific and around the world, including: * 2018: [[https://aws.amazon.com/jp/blogs/news/osaka-local-region-launch-2018feb/|Amazon Web Services Osaka Local Region]] - overall project lead * 2016: [[https://aws.amazon.com/blogs/aws/now-open-aws-asia-pacific-mumbai-region/|Amazon Web Services Mumbai Region]] - network technician * 2016: [[https://aws.amazon.com/blogs/aws/now-open-aws-asia-pacific-seoul-region/|Amazon Web Services Seoul Region]] - network technician Other Projects: * Amazon Web Services Singapore Region * DWDM upgrades and ROADM split - Network Technician * Border and transit upgrades - Network Technician * Load balancer upgrades - Network Technician * New availability zones and datacenters - Build Lead * Amazon Web Services Tokyo Region * DWDM upgrades - Network Technician * Border and transit upgrades - Network Technician * New availability zones and datacenters - Network Technician * Site exit - Network Technician * Team wiki creation * Process improvements and automation initiatives I worked closely with project managers and network engineers to effectively deliver on tight timelines, while keeping stakeholders up-to-date through ticketing and project management tools, and creating streamlined, repeatable deployment processes. I also worked with infrastructure teams to ensure all network infrastructure is handed over to their satisfaction and all defects documented and resolved where possible. ==== Network Engineer at ViewQwest Pte Ltd ==== **Aug 2014 - Apr 2015 · 9 months** I drove the scaling-up of network infrastructure, IP address planning and migrations, and ancillary services such as DHCP, to accommodate the company’s aggressive expansion strategy. I also did extensive cleanup of existing datacenter and broadband networks and systems, spearheading many initiatives to simplify network services and remove daily inefficiencies and operational pains. My non-operational work includes pre-sales product conceptualization for customers with unique design or technical requirements, and after-sales GPON circuit management and B2B communications with the national dark fiber wholesaler NetLink Trust. I also organized labs with manufacturers and ODM/OEMs to preview new technologies or diversify existing hardware; for instance, new router-gateway products, home automation solution, and next-generation GPON technology. I also personally created the fastest residential broadband service in the world - a 2Gbps service I designed using a combination of existing GPON technology and MikroTik Cloud Core Routers. Projects: * Created internal knowledge base Wiki * World's first 2Gbps-to-PC fiber broadband * Network-wide DHCP server cleanup and replacement * OLT OMCI cleanup and re-writing of provisioning processes * Onboarding new OLT vendor ==== Network Operations Center (NOC) Engineer at ViewQwest Pte Ltd ==== **Aug 2013 - Jul 2014 · 1 year** Network Operations Centre engineer for ViewQwest Pte Ltd’s datacenter, as well as technical support for non-residential GPON and OE services, residential GPON services. I also provided telephone and on-site support for end-to-end GPON fault tracing and CPE issues with a strong focus on customer satisfaction, and worked with ViewQwest’s Marketing team to pioneer the ViewQwest Home Consultation Service, a unique offering in Singapore which provided personal consultation to customers and promised concrete solutions for any issues that customers may face with their home network. An area I devoted a lot of attention to was documentation of new/known issues to improve customer satisfaction and improving trouble ticket turnaround time. Projects: * Home consultation service ===== Education ===== ==== Republic Polytechnic ==== **Diploma in Information Technology with Merit** **2009 - 2011** Activities and societies: * Mobile Devices Interest Group * IT Security Interest Group * Open Source Interest Group * Networking Interest Group Awards and recognition: * Awarded Max Lewis Scholarship, Academic Year 2009/2010 * Republic Polytechnic Roll of Honors, Academic Year 2009/2010 * Republic Polytechnic Roll of Honors, Academic Year 2008/2009 ==== Anglo-Chinese School (Independent) ==== **GCE 'O' Level** **2004 - 2007** Activities and societies: * Computer Services Team * National Cadet Corps (Air) Awards and recognition: * 2007 IDA NIC Secondary Circuit, 2nd Runners-Up * 2007 Republic Polytechnic NSI, 1st Runners-Up * 2007 IDA NSC (IT Quiz) 2nd Runner Up * 2007 GXL Technoquest Novell SLES Competition, 1st (100%) * 2007 GXL Technoquest IT Challenge, 2nd Runners-Up * 2006 IDA NSC (IT Quiz) 2nd Runner Up * 2006 Victoria JC iComp ViComp, 2nd Runners-Up * 2005 Victoria JC iComp ViComp, 2nd Runners-Up * 2007 Pastoral Care Award * 2006 Pastoral Care Award