I have led the build and launch of several new Amazon Web Services (AWS) new regions, Availability Zones and transit centers in the Asia-Pacific. I love working in the Network Infrastructure and server space, as well as more generally electronics.

In my spare time, I run several services on my homelab, including a Linux mirror and my website, design circuits and make things, and I am a licensed radio ham!

Apr 2023 - Present

• Drive buses safely and adhere to the schedule and authorized route of the service
• Fare collection and ticket issuance
• Render assistance to passengers
• Bus upkeep and garaging
• Qualified bus models: Scania K230UB, Mercedes-Benz Citaro, MAN NL323F (A22)
• Qualified bus services: 120, 160, 160M, 993

Dec 2017 - Feb 2023 · 5 years, 3 months

Built and launched several new Amazon Web Services Availability Zones in Asia-Pacific and around the world, including:

• 2022: Amazon Web Services Hyderabad Region - region build lead
• 2021: Amazon Web Services Osaka Region - region build lead
• 2019: Amazon Web Services Hong Kong Region - build lead for an availability zone

Other Projects:

• Team Wiki writing/re-write
• Process improvements and automation initiatives
• Amazon Web Services North Virginia Region
  • New datacenter Network Early Access build - Network Technician

I worked closely with project managers and network engineers to effectively deliver on tight timelines, while keeping stakeholders up-to-date through ticketing and project management tools, and creating streamlined, repeatable deployment processes. I also worked with local infrastructure teams to ensure all network infrastructure is handed over to their satisfaction and all defects documented and resolved where possible.

May 2015 - Dec 2017 · 2 years, 8 months

Scaled the Amazon.com and Amazon Web Services network in existing regions, and also launched several new Availability Zones in Asia-Pacific and around the world, including:

• 2018: Amazon Web Services Osaka Local Region - overall project lead
• 2016: Amazon Web Services Mumbai Region - network technician
• 2016: Amazon Web Services Seoul Region - network technician

Other Projects:

• Amazon Web Services Singapore Region
  • DWDM upgrades and ROADM split - Network Technician
  • Border and transit upgrades - Network Technician
  • Load balancer upgrades - Network Technician
  • New availability zones and datacenters - Build Lead
• Amazon Web Services Tokyo Region
  • DWDM upgrades - Network Technician
  • Border and transit upgrades - Network Technician
  • New availability zones and datacenters - Network Technician
  • Site exit - Network Technician
• Team wiki creation
• Process improvements and automation initiatives

I worked closely with project managers and network engineers to effectively deliver on tight timelines, while keeping stakeholders up-to-date through ticketing and project management tools, and creating streamlined, repeatable deployment processes. I also worked with infrastructure teams to ensure all network infrastructure is handed over to their satisfaction and all defects documented and resolved where possible.

Aug 2014 - Apr 2015 · 9 months

I drove the scaling-up of network infrastructure, IP address planning and migrations, and ancillary services such as DHCP, to accommodate the company’s aggressive expansion strategy. I also did extensive cleanup of existing datacenter and broadband networks and systems, spearheading many initiatives to simplify network services and remove daily inefficiencies and operational pains.

My non-operational work includes pre-sales product conceptualization for customers with unique design or technical requirements, and after-sales GPON circuit management and B2B communications with the national dark fiber wholesaler NetLink Trust.

I also organized labs with manufacturers and ODM/OEMs to preview new technologies or diversify existing hardware; for instance, new router-gateway products, home automation solution, and next-generation GPON technology. I also personally created the fastest residential broadband service in the world - a 2Gbps service I designed using a combination of existing GPON technology and MikroTik Cloud Core Routers.

Projects:

• Created internal knowledge base Wiki
• World's first 2Gbps-to-PC fiber broadband
• Network-wide DHCP server cleanup and replacement
• OLT OMCI cleanup and re-writing of provisioning processes
• Onboarding new OLT vendor

Aug 2013 - Jul 2014 · 1 year

Network Operations Centre engineer for ViewQwest Pte Ltd’s datacenter, as well as technical support for non-residential GPON and OE services, residential GPON services.

I also provided telephone and on-site support for end-to-end GPON fault tracing and CPE issues with a strong focus on customer satisfaction, and worked with ViewQwest’s Marketing team to pioneer the ViewQwest Home Consultation Service, a unique offering in Singapore which provided personal consultation to customers and promised concrete solutions for any issues that customers may face with their home network.

An area I devoted a lot of attention to was documentation of new/known issues to improve customer satisfaction and improving trouble ticket turnaround time.

Projects:

• Home consultation service

Diploma in Information Technology with Merit

2009 - 2011

Activities and societies:

• Mobile Devices Interest Group
• IT Security Interest Group
• Open Source Interest Group
• Networking Interest Group

Awards and recognition:

• Awarded Max Lewis Scholarship, Academic Year 2009/2010
• Republic Polytechnic Roll of Honors, Academic Year 2009/2010
• Republic Polytechnic Roll of Honors, Academic Year 2008/2009

GCE 'O' Level

2004 - 2007

Activities and societies:

• Computer Services Team
• National Cadet Corps (Air)

Awards and recognition:

• 2007 IDA NIC Secondary Circuit, 2nd Runners-Up
• 2007 Republic Polytechnic NSI, 1st Runners-Up
• 2007 IDA NSC (IT Quiz) 2nd Runner Up
• 2007 GXL Technoquest Novell SLES Competition, 1st (100%)
• 2007 GXL Technoquest IT Challenge, 2nd Runners-Up
• 2006 IDA NSC (IT Quiz) 2nd Runner Up
• 2006 Victoria JC iComp ViComp, 2nd Runners-Up
• 2005 Victoria JC iComp ViComp, 2nd Runners-Up
• 2007 Pastoral Care Award
• 2006 Pastoral Care Award