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user:andrew:work:resume [2024/05/08 03:17] – removed - external edit (Unknown date) 127.0.0.1user:andrew:work:resume [2025/01/01 07:02] (current) – [About] bye mirror :( Andrew Yong
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 +====== Résumé ======
  
 +===== About =====
 +
 +I have led the build and launch of several new Amazon Web Services (AWS) new regions, Availability Zones and transit centers in the Asia-Pacific. I love working in the Network Infrastructure and server space, as well as more generally electronics.
 +
 +In my spare time, I run several services on my homelab, including my website, design circuits and make things, and I am a licensed radio ham!
 +
 +===== Work Experience =====
 +
 +==== Senior IoT Engineer at Averis Sdn. Bhd. (Kuala Lumpur, Malaysia) ====
 +
 +**Nov 2024 - Present**
 +
 +  * ;-)
 +
 +==== Technical Project Manager at Terrabit Networks Pte. Ltd. (Singapore) ====
 +
 +**May 2024 - Oct 2024**
 +
 +  * Technical Project Management for optical network transmission projects
 +  * Resource planning for optical engineering team - projects and Day 2 support
 +  * Project management, installation material procurement and engineering documentation for DWDM deployment
 +    * Ciena 6500 Packet-Optical
 +    * Ciena Waveserver
 +    * ADVA FSP3000
 +    * SmartOptics 
 +
 +==== Bus Captain at SBS Transit (Singapore) ====
 +
 +**Apr 2023 - Apr 2024**
 +
 +  * Drive buses safely and adhere to the schedule and authorized route of the service
 +  * Fare collection and ticket issuance
 +  * Render assistance to passengers
 +  * Bus upkeep and garaging
 +  * Qualified bus models: [[https://landtransportguru.net/scania-k230ub/|Scania K230UB]], [[https://landtransportguru.net/mercedes-benz-citaro/|Mercedes-Benz Citaro]], [[https://landtransportguru.net/man-a22/|MAN NL323F (A22)]]
 +  * Qualified bus services: [[https://www.sbstransit.com.sg/Service/BusService?ServiceType=Basic&ServiceNo=120|120]], [[https://www.sbstransit.com.sg/Service/BusService?ServiceType=Basic&ServiceNo=160|160]], 160M, [[https://www.sbstransit.com.sg/Service/BusService?ServiceType=Basic&ServiceNo=993|993]]
 +
 +==== Network Project Lead at Amazon Web Services (Singapore) ====
 +
 +**Dec 2017 - Feb 2023 · 5 years, 3 months**
 +
 +Built and launched several new Amazon Web Services Availability Zones in Asia-Pacific and around the world, including:
 +
 +  * 2022: [[https://aws.amazon.com/blogs/aws/now-open-the-30th-aws-region-asia-pacific-hyderabad-region-in-india/|Amazon Web Services Hyderabad Region]] - region build lead
 +  * 2021: [[https://aws.amazon.com/blogs/aws/aws-asia-pacific-osaka-region-now-open-to-all-with-three-azs-more-services/|Amazon Web Services Osaka Region]] - region build lead
 +  * 2019: [[https://aws.amazon.com/blogs/aws/now-open-aws-asia-pacific-hong-kong-region/|Amazon Web Services Hong Kong Region]] - build lead for an availability zone
 +
 +Other Projects:
 +
 +  * Team Wiki writing/re-write
 +  * Process improvements and automation initiatives
 +  * Amazon Web Services North Virginia Region
 +    * New datacenter Network Early Access build - Network Technician
 +
 +I worked closely with project managers and network engineers to effectively deliver on tight timelines, while keeping stakeholders up-to-date through ticketing and project management tools, and creating streamlined, repeatable deployment processes. I also worked with local infrastructure teams to ensure all network infrastructure is handed over to their satisfaction and all defects documented and resolved where possible.
 +
 +==== Network Technician at Amazon Web Services (Singapore) ====
 +
 +**May 2015 - Dec 2017 · 2 years, 8 months**
 +
 +Scaled the Amazon.com and Amazon Web Services network in existing regions, and also launched several new Availability Zones in Asia-Pacific and around the world, including:
 +
 +  * 2018: [[https://aws.amazon.com/jp/blogs/news/osaka-local-region-launch-2018feb/|Amazon Web Services Osaka Local Region]] - overall project lead
 +  * 2016: [[https://aws.amazon.com/blogs/aws/now-open-aws-asia-pacific-mumbai-region/|Amazon Web Services Mumbai Region]] - network technician
 +  * 2016: [[https://aws.amazon.com/blogs/aws/now-open-aws-asia-pacific-seoul-region/|Amazon Web Services Seoul Region]] - network technician
 +
 +Other Projects:
 +
 +  * Amazon Web Services Singapore Region
 +    * DWDM upgrades and ROADM split - Network Technician
 +    * Border and transit upgrades - Network Technician
 +    * Load balancer upgrades - Network Technician
 +    * New availability zones and datacenters - Build Lead
 +  * Amazon Web Services Tokyo Region
 +    * DWDM upgrades - Network Technician
 +    * Border and transit upgrades - Network Technician
 +    * New availability zones and datacenters - Network Technician
 +    * Site exit - Network Technician
 +  * Team wiki creation
 +  * Process improvements and automation initiatives
 +
 +I worked closely with project managers and network engineers to effectively deliver on tight timelines, while keeping stakeholders up-to-date through ticketing and project management tools, and creating streamlined, repeatable deployment processes. I also worked with infrastructure teams to ensure all network infrastructure is handed over to their satisfaction and all defects documented and resolved where possible.
 +
 +==== Network Engineer at ViewQwest Pte Ltd (Singapore) ====
 +
 +**Aug 2014 - Apr 2015 · 9 months**
 +
 +I drove the scaling-up of network infrastructure, IP address planning and migrations, and ancillary services such as DHCP, to accommodate the company’s aggressive expansion strategy. I also did extensive cleanup of existing datacenter and broadband networks and systems, spearheading many initiatives to simplify network services and remove daily inefficiencies and operational pains.
 +
 +My non-operational work includes pre-sales product conceptualization for customers with unique design or technical requirements, and after-sales GPON circuit management and B2B communications with the national dark fiber wholesaler NetLink Trust.
 +
 +I also organized labs with manufacturers and ODM/OEMs to preview new technologies or diversify existing hardware; for instance, new router-gateway products, home automation solution, and next-generation GPON technology. I also personally created the fastest residential broadband service in the world - a 2Gbps service I designed using a combination of existing GPON technology and MikroTik Cloud Core Routers.
 +
 +Projects:
 +
 +  * Created internal knowledge base Wiki
 +  * World's first 2Gbps-to-PC fiber broadband
 +  * Network-wide DHCP server cleanup and replacement
 +  * OLT OMCI cleanup and re-writing of provisioning processes
 +  * Onboarding new OLT vendor
 +
 +==== Network Operations Center (NOC) Engineer at ViewQwest Pte Ltd (Singapore) ====
 +
 +**Aug 2013 - Jul 2014 · 1 year**
 +
 +Network Operations Centre engineer for ViewQwest Pte Ltd’s datacenter, as well as technical support for non-residential GPON and OE services, residential GPON services.
 +
 +I also provided telephone and on-site support for end-to-end GPON fault tracing and CPE issues with a strong focus on customer satisfaction, and worked with ViewQwest’s Marketing team to pioneer the ViewQwest Home Consultation Service, a unique offering in Singapore which provided personal consultation to customers and promised concrete solutions for any issues that customers may face with their home network.
 +
 +An area I devoted a lot of attention to was documentation of new/known issues to improve customer satisfaction and improving trouble ticket turnaround time.
 +
 +Projects:
 +
 +  * Home consultation service
 +
 +===== Education =====
 +
 +==== Republic Polytechnic ====
 +
 +
 +**Diploma in Information Technology with Merit**
 +
 +**2009 - 2011**
 +
 +Activities and societies:
 +
 +  * Mobile Devices Interest Group
 +  * IT Security Interest Group
 +  * Open Source Interest Group
 +  * Networking Interest Group
 +
 +Awards and recognition:
 +
 +  * Awarded Max Lewis Scholarship, Academic Year 2009/2010
 +  * Republic Polytechnic Roll of Honors, Academic Year 2009/2010
 +  * Republic Polytechnic Roll of Honors, Academic Year 2008/2009
 +
 +==== Anglo-Chinese School (Independent) ====
 +
 +**GCE 'O' Level**
 +
 +**2004 - 2007**
 +
 +Activities and societies:
 +
 +  * Computer Services Team
 +  * National Cadet Corps (Air)
 +
 +Awards and recognition:
 +
 +  * 2007 IDA NIC Secondary Circuit, 2nd Runners-Up
 +  * 2007 Republic Polytechnic NSI, 1st Runners-Up
 +  * 2007 IDA NSC (IT Quiz) 2nd Runner Up
 +  * 2007 GXL Technoquest Novell SLES Competition, 1st (100%)
 +  * 2007 GXL Technoquest IT Challenge, 2nd Runners-Up
 +  * 2006 IDA NSC (IT Quiz) 2nd Runner Up
 +  * 2006 Victoria JC iComp ViComp, 2nd Runners-Up
 +  * 2005 Victoria JC iComp ViComp, 2nd Runners-Up
 +  * 2007 Pastoral Care Award
 +  * 2006 Pastoral Care Award

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