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====== Résumé ======

===== About =====

I have led the build and launch of several new Amazon Web Services (AWS) new regions, Availability Zones and transit centers in the Asia-Pacific. I love working in the Network Infrastructure and server space, as well as more generally electronics.

In my spare time, I run several services on my homelab, including my website, design circuits and make things, and I am a licensed radio ham!

===== Work Experience =====

==== Senior IoT Engineer at Averis Sdn. Bhd. (Kuala Lumpur, Malaysia) ====

**Nov 2024 - Present**

  * ;-)

==== Technical Project Manager at Terrabit Networks Pte. Ltd. (Singapore) ====

**May 2024 - Oct 2024**

  * Technical Project Management for optical network transmission projects
  * Resource planning for optical engineering team - projects and Day 2 support
  * Project management, installation material procurement and engineering documentation for DWDM deployment
    * Ciena 6500 Packet-Optical
    * Ciena Waveserver
    * ADVA FSP3000
    * SmartOptics 

==== Bus Captain at SBS Transit (Singapore) ====

**Apr 2023 - Apr 2024**

  * Drive buses safely and adhere to the schedule and authorized route of the service
  * Fare collection and ticket issuance
  * Render assistance to passengers
  * Bus upkeep and garaging
  * Qualified bus models: [[https://landtransportguru.net/scania-k230ub/|Scania K230UB]], [[https://landtransportguru.net/mercedes-benz-citaro/|Mercedes-Benz Citaro]], [[https://landtransportguru.net/man-a22/|MAN NL323F (A22)]]
  * Qualified bus services: [[https://www.sbstransit.com.sg/Service/BusService?ServiceType=Basic&ServiceNo=120|120]], [[https://www.sbstransit.com.sg/Service/BusService?ServiceType=Basic&ServiceNo=160|160]], 160M, [[https://www.sbstransit.com.sg/Service/BusService?ServiceType=Basic&ServiceNo=993|993]]

==== Network Project Lead at Amazon Web Services (Singapore) ====

**Dec 2017 - Feb 2023 · 5 years, 3 months**

Built and launched several new Amazon Web Services Availability Zones in Asia-Pacific and around the world, including:

  * 2022: [[https://aws.amazon.com/blogs/aws/now-open-the-30th-aws-region-asia-pacific-hyderabad-region-in-india/|Amazon Web Services Hyderabad Region]] - region build lead
  * 2021: [[https://aws.amazon.com/blogs/aws/aws-asia-pacific-osaka-region-now-open-to-all-with-three-azs-more-services/|Amazon Web Services Osaka Region]] - region build lead
  * 2019: [[https://aws.amazon.com/blogs/aws/now-open-aws-asia-pacific-hong-kong-region/|Amazon Web Services Hong Kong Region]] - build lead for an availability zone

Other Projects:

  * Team Wiki writing/re-write
  * Process improvements and automation initiatives
  * Amazon Web Services North Virginia Region
    * New datacenter Network Early Access build - Network Technician

I worked closely with project managers and network engineers to effectively deliver on tight timelines, while keeping stakeholders up-to-date through ticketing and project management tools, and creating streamlined, repeatable deployment processes. I also worked with local infrastructure teams to ensure all network infrastructure is handed over to their satisfaction and all defects documented and resolved where possible.

==== Network Technician at Amazon Web Services (Singapore) ====

**May 2015 - Dec 2017 · 2 years, 8 months**

Scaled the Amazon.com and Amazon Web Services network in existing regions, and also launched several new Availability Zones in Asia-Pacific and around the world, including:

  * 2018: [[https://aws.amazon.com/jp/blogs/news/osaka-local-region-launch-2018feb/|Amazon Web Services Osaka Local Region]] - overall project lead
  * 2016: [[https://aws.amazon.com/blogs/aws/now-open-aws-asia-pacific-mumbai-region/|Amazon Web Services Mumbai Region]] - network technician
  * 2016: [[https://aws.amazon.com/blogs/aws/now-open-aws-asia-pacific-seoul-region/|Amazon Web Services Seoul Region]] - network technician

Other Projects:

  * Amazon Web Services Singapore Region
    * DWDM upgrades and ROADM split - Network Technician
    * Border and transit upgrades - Network Technician
    * Load balancer upgrades - Network Technician
    * New availability zones and datacenters - Build Lead
  * Amazon Web Services Tokyo Region
    * DWDM upgrades - Network Technician
    * Border and transit upgrades - Network Technician
    * New availability zones and datacenters - Network Technician
    * Site exit - Network Technician
  * Team wiki creation
  * Process improvements and automation initiatives

I worked closely with project managers and network engineers to effectively deliver on tight timelines, while keeping stakeholders up-to-date through ticketing and project management tools, and creating streamlined, repeatable deployment processes. I also worked with infrastructure teams to ensure all network infrastructure is handed over to their satisfaction and all defects documented and resolved where possible.

==== Network Engineer at ViewQwest Pte Ltd (Singapore) ====

**Aug 2014 - Apr 2015 · 9 months**

I drove the scaling-up of network infrastructure, IP address planning and migrations, and ancillary services such as DHCP, to accommodate the company’s aggressive expansion strategy. I also did extensive cleanup of existing datacenter and broadband networks and systems, spearheading many initiatives to simplify network services and remove daily inefficiencies and operational pains.

My non-operational work includes pre-sales product conceptualization for customers with unique design or technical requirements, and after-sales GPON circuit management and B2B communications with the national dark fiber wholesaler NetLink Trust.

I also organized labs with manufacturers and ODM/OEMs to preview new technologies or diversify existing hardware; for instance, new router-gateway products, home automation solution, and next-generation GPON technology. I also personally created the fastest residential broadband service in the world - a 2Gbps service I designed using a combination of existing GPON technology and MikroTik Cloud Core Routers.

Projects:

  * Created internal knowledge base Wiki
  * World's first 2Gbps-to-PC fiber broadband
  * Network-wide DHCP server cleanup and replacement
  * OLT OMCI cleanup and re-writing of provisioning processes
  * Onboarding new OLT vendor

==== Network Operations Center (NOC) Engineer at ViewQwest Pte Ltd (Singapore) ====

**Aug 2013 - Jul 2014 · 1 year**

Network Operations Centre engineer for ViewQwest Pte Ltd’s datacenter, as well as technical support for non-residential GPON and OE services, residential GPON services.

I also provided telephone and on-site support for end-to-end GPON fault tracing and CPE issues with a strong focus on customer satisfaction, and worked with ViewQwest’s Marketing team to pioneer the ViewQwest Home Consultation Service, a unique offering in Singapore which provided personal consultation to customers and promised concrete solutions for any issues that customers may face with their home network.

An area I devoted a lot of attention to was documentation of new/known issues to improve customer satisfaction and improving trouble ticket turnaround time.

Projects:

  * Home consultation service

===== Education =====

==== Republic Polytechnic ====


**Diploma in Information Technology with Merit**

**2009 - 2011**

Activities and societies:

  * Mobile Devices Interest Group
  * IT Security Interest Group
  * Open Source Interest Group
  * Networking Interest Group

Awards and recognition:

  * Awarded Max Lewis Scholarship, Academic Year 2009/2010
  * Republic Polytechnic Roll of Honors, Academic Year 2009/2010
  * Republic Polytechnic Roll of Honors, Academic Year 2008/2009

==== Anglo-Chinese School (Independent) ====

**GCE 'O' Level**

**2004 - 2007**

Activities and societies:

  * Computer Services Team
  * National Cadet Corps (Air)

Awards and recognition:

  * 2007 IDA NIC Secondary Circuit, 2nd Runners-Up
  * 2007 Republic Polytechnic NSI, 1st Runners-Up
  * 2007 IDA NSC (IT Quiz) 2nd Runner Up
  * 2007 GXL Technoquest Novell SLES Competition, 1st (100%)
  * 2007 GXL Technoquest IT Challenge, 2nd Runners-Up
  * 2006 IDA NSC (IT Quiz) 2nd Runner Up
  * 2006 Victoria JC iComp ViComp, 2nd Runners-Up
  * 2005 Victoria JC iComp ViComp, 2nd Runners-Up
  * 2007 Pastoral Care Award
  * 2006 Pastoral Care Award
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