Site Tools


work:resume

Résumé

About

I have led the build and launch of new Amazon Web Services (AWS) Availability Zones in Asia Pacific. My first love is being a Network Engineer, though I run several Dockerized and virtualized services on my homelab to keep me on my toes.

I’m taking a break from the tech industry to explore another passion of mine, bus driving. I’m happy to come back for something compelling, but it's also been an eye-opener being in a very different industry.

Work Experience

Bus Captain at SBS Transit

Apr 2023 - Present

  • Drive buses safely and adhere to the schedule and authorized route of the service
  • Fare collection and ticket issuance
  • Render assistance to passengers
  • Bus upkeep and garaging
  • Qualified bus services: 120, 160A, 160M, 993

Network Project Lead at Amazon Web Services

Dec 2017 - Feb 2023 · 5 years, 3 months

My team and I scale the Amazon.com and Amazon Web Services network in existing regions, and also take great pride in having built and launched several new Availability Zones in Asia-Pacific and around the world.

I work closely with project managers and network engineers to effectively deliver new network designs, products and customer capacity on tight timelines, while keeping stakeholders up-to-date through ticketing and project management tools, and providing feedback towards creating streamlined, repeatable deployment processes.

Regions built:

Other Projects:

  • Team Wiki writing/re-write
  • Process improvements and automation initiatives
  • Amazon Web Services North Virginia Region
    • New datacenter Network Early Access build - Network Technician

Network Technician at Amazon Web Services

May 2015 - Dec 2017 · 2 years, 8 months

My team and I scale the Amazon.com and Amazon Web Services network in existing regions, and also take great pride in having built and launched several new Availability Zones in Asia-Pacific and around the world.

I work closely with project managers and network engineers to effectively deliver new network designs, products and customer capacity on tight timelines, while keeping stakeholders up-to-date through ticketing and project management tools, and providing feedback towards creating streamlined, repeatable deployment processes.

Regions Built:

Other Projects:

  • Amazon Web Services Singapore Region
    • DWDM upgrades and ROADM split - Network Technician
    • Border and transit upgrades - Network Technician
    • Load balancer upgrades - Network Technician
    • New availability zones and datacenters - Build Lead
  • Amazon Web Services Tokyo Region
    • DWDM upgrades - Network Technician
    • Border and transit upgrades - Network Technician
    • New availability zones and datacenters - Network Technician
    • Site exit - Network Technician
  • Team wiki creation
  • Process improvements and automation initiatives

Network Engineer at ViewQwest Pte Ltd

Aug 2014 - Apr 2015 · 9 months

I drove the scaling-up of network infrastructure, IP address planning and migrations, and ancillary services such as DHCP, to accommodate the company’s aggressive expansion strategy. I also did extensive cleanup of existing datacenter and broadband networks and systems, spearheading many initiatives to simplify network services and remove daily inefficiencies and operational pains.

My non-operational work includes pre-sales product conceptualization for customers with unique design or technical requirements, and after-sales GPON circuit management and B2B communications with the national dark fiber wholesaler NetLink Trust.

I also organized labs with manufacturers and ODM/OEMs to preview new technologies or diversify existing hardware; for instance, new router-gateway products, home automation solution, and next-generation GPON technology. I also personally created the fastest residential broadband service in the world - a 2Gbps service I designed using a combination of existing GPON technology and MikroTik Cloud Core Routers.

Projects:

  • World's first 2Gbps-to-PC fiber broadband
  • Network-wide DHCP server cleanup and replacement
  • OLT OMCI cleanup and re-writing of provisioning processes
  • Onboarding new OLT vendor

Network Operations Center (NOC) Engineer at ViewQwest Pte Ltd

Aug 2013 - Jul 2014 · 1 year

Network Operations Centre engineer for ViewQwest Pte Ltd’s datacenter, as well as technical support for non-residential GPON and OE services, residential GPON services.

I also provided telephone and on-site support for end-to-end GPON fault tracing and CPE issues with a strong focus on customer satisfaction, and worked with ViewQwest’s Marketing team to pioneer the ViewQwest Home Consultation Service, a unique offering in Singapore which provided personal consultation to customers and promised concrete solutions for any issues that customers may face with their home network.

An area I devoted a lot of attention to was documentation of new/known issues to improve customer satisfaction and improving trouble ticket turnaround time.

Projects:

  • Home consultation service

Education

Republic Polytechnic

Diploma in Information Technology with Merit

2009 - 2011

Activities and societies:

  • Mobile Devices Interest Group
  • IT Security Interest Group
  • Open Source Interest Group
  • Networking Interest Group

Awards and recognition:

  • Awarded Max Lewis Scholarship, Academic Year 2009/2010
  • Republic Polytechnic Roll of Honors, Academic Year 2009/2010
  • Republic Polytechnic Roll of Honors, Academic Year 2008/2009

Anglo-Chinese School (Independent)

GCE 'O' Level

2004 - 2007

Activities and societies:

  • Computer Services Team
  • National Cadet Corps (Air)

Awards and recognition:

  • 2007 IDA NIC Secondary Circuit, 2nd Runners-Up
  • 2007 Republic Polytechnic NSI, 1st Runners-Up
  • 2007 IDA NSC (IT Quiz) 2nd Runner Up
  • 2007 GXL Technoquest Novell SLES Competition, 1st (100%)
  • 2007 GXL Technoquest IT Challenge, 2nd Runners-Up
  • 2006 IDA NSC (IT Quiz) 2nd Runner Up
  • 2006 Victoria JC iComp ViComp, 2nd Runners-Up
  • 2005 Victoria JC iComp ViComp, 2nd Runners-Up
  • 2007 Pastoral Care Award
  • 2006 Pastoral Care Award
work/resume.txt · Last modified: 2023/10/15 06:59 by Andrew Yong